FAQS
Reliable Answers to Our Most Common Questions
Concept Cleaning is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
Have a specific question? call (07) 850 1951 to speak with us today.
Why should I trust Concept Cleaning?
We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Concept Cleaning.
Who does Concept Cleaning hire to clean my home?
You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognised uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.
How will our relationship work?
At Concept Cleaning, we recognise the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.
What should I do before Concept Cleaning arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Do I need to be home for every cleaning service?
No. Because we work on an 8 am. to 5 pm. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or door code.
What time does your team arrive?
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Concept cleaning uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.
What do you mean by “window of arrival”?
When you schedule housecleaning services with Concept Cleaning, we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualised attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.
What if something’s damaged during a service?
At Concept Cleaning , we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured.
What if something is missed?
The cleaning methods we use ensure that your home receives the most consistent cleaning every time. During your first consultation, we’ll create a customised cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognise that perfection is not always possible. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
Am I liable for employment taxes & insurance?
Concept Cleaning is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to health and safety work-related injuries. We’re fully insured for your peace of mind.
What do you not clean?
Our professional housecleaning services are designed to keep your home comfortable and clean. We customise services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
Clean toys
Clean the inside of your fireplace
Pick up clutter
Clean your iron
Do laundry
Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organisational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
Do I need to provide your team with my cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What if I need to reschedule a service?
Concept Cleaning understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 24 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Concept Cleaning perks and it helps us ensure the satisfaction of thousands of homeowners across the Waikato.
What if my scheduled cleaning service falls on a holiday?
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.
How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash on the kitchen counter, but we also accept Eftpos / credit card and internet payments.
Do all of your locations offer carpet cleaning?
Yes we provide Carpet and Upholstery cleaning throughout the Waikato
How soon can I take cleaning off my to-do list?
Contact our team to schedule a free in-home consultation at no obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With more than 30 years of industry experience, Concept Cleaning knows how to accommodate first-time customer requests.
How much do your services cost?
We’re proud to be recognised as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customised to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
Fridge interior cleaning
Oven interior cleaning
At Concept Cleaning, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it.
Can I provide my team with special instructions?
Yes! We encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of cleanliness. To be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
Why will my initial clean be more expensive than my other regularly scheduled services?
Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Concept Cleaning is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating the mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.
How often can you provide service?
Concept Cleaning is happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
Do you offer competitive rates?
We’re recognised for being affordable and flexible. Some individual cleaning companies can offer lower rates because they don’t cover liability insurance. Concept Cleaning is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.
Do you always send the same housecleaners?
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Concept Cleaning training to ensure that the quality of our work is always consistent.
Do your housecleaners accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.